Thank you for visiting and shopping at Crossroads Bicycle Co. 
 

Small items:
Small orders are shipped using the Australia Post eParcel system which allows us to ship to most Residential and Business addresses. Once your order ships you will receive an email with your tracking number. 

Large items:
Bulky orders (ie: bikes and large items) are usually shipped via Fedex/TNT Express or Startrack. Bulky shipments must be delivered to a residential or business address, and cannot be delivered to PO boxes. If you would like to arrange your own freight, please contact us.

Some products cannot be shipped:
Some items cannot be shipped interstate, due to our dealer agreements or restrictions on shipping certain items. If you don't see a shipping option for your order, please contact us for more information and we'll be happy to help!

We do our best to dispatch orders within 1 business day from your order. Orders are not processed or shipped from Friday, 12 pm AWST through Sunday, or public holidays.

For orders from Supplier Warehouse, allow an additional 4-7 days before your order will be ready for collection or ready to be shipped from Crossroads Bicycle Co.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping charges for your order will be calculated and displayed at checkout. Please note that all shipping charges and quotes are an estimate. Actual shipping rates may vary.

Free Shipping promotions will be shipped by a standard freight carrier of our choice.

Only small orders can be delivered to P.O. boxes.

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Crossroads Bicycle Co. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Crossroads Bicycle Co. is NOT liable for any products damaged or lost during shipping. If you received your order damaged, please photograph / document the damage and file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

We currently do not ship outside Australia

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognised as a valid address by Australia Post. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

If nobody is home and your order is undeliverable, your shipping fee is not refundable and additional freight payment will be required if you wish for us to send your order again. 

Crossroads Bicycle Co. will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

Call (08) 9246 7533

Or alert us at shop@crossroadsbicycleco.com.au

Crossroads Bicycle Co. is not responsible or liable for lost shipments. We will file a claim with the shipping carrier.

Local law enforcement will be involved. Allow up to 21 days for the investigation.